Alaina Boys
alainaboys@gmail.com | 831-334-7363 | http://www.linkedin.com/in/alainaboys | Sacramento, CA 95818
Experience
Retail Customer Care Leader, IKEA West Sacramento
Sept 2022- Oct 2023
- Acted as a Team Leader for an employee team of 40+ coworkers along with 6 other Team Leaders.
- Managed the day to day of a very busy front end with register lanes, returns lanes & order desk, which included prioritizing expedient decisions optimizing customer relations.
- Managed cash flow via retail cash handling standard operating procedures, ATS system and safe management.
- Utilized programs such as Kronos, ADP, OnBase, PowerBI and internal systems to handle items such as on and offboarding, performance management, timesheet management, positive and corrective actions.
- Utilized a detailed customer service management system to assign, track and complete advanced customer service cases, which included synergistic decision-making to protect company assets.
- Tracked KPIs, analyzed monthly reports, reported on trends, tracked sales & attended management meetings.
- Managed training and monthly staff meetings; built PowerPoint Presentations, utilized Microsoft Office Suite daily; worked across disciplines to ensure coworkers’ full capabilities were met.
Site Administrative Coordinator, IKEA West Sacramento
May 2021- Sept 2022
- Dispatched security and facilities teams as needed, answered phones, assisted coworkers and visitors at a front desk, assigned meeting rooms, tracked in and out of a very busy administrative office for security needs.
- Managed an admin floor’s office supply, spreadsheet & other needs & was assigned projects for individual managers including correspondence, meeting note taking and schedule tracking.
- Assisted Risk Management coworkers when needed for security & medical needs via a complex security system consisting of extensive cameras & alarms, both with medical situations and asset protection.
- Utilized Microsoft Office Suite, Basware, iShop and other internal data entry programs to perform data entry, purchasing, invoice auditing, and similar.
- Utilized purchase cards to purchase items such as design needs, food ordering for staff events, housekeeping, office supply, and facilities needs.
- Attended meetings, training and rallies as per the position required, built trainings and PowerPoint presentations for non-administrative coworkers.
Management Service Technician, California State Parks
June 2008- February 2020
- Acted as the main purchaser for a busy district office for a district of 30 park units. Utilized procurement processes such as purchase orders & CAL-Card, IFBs, short form contracts, and similar. Assisted with the public contract process. Handled purchases such as staff housing, vehicles, specialty tools and more.
- Managed stock and supply for a small warehouse & main office of 15+ people.
- Acted as an executive assistant for District leadership, including superintendents in areas such as drafting letters and other correspondence, managed calendars, planned events, assisted non-profit partners and their donors, scheduled interviews, meetings, managed IT and AV needs as requested, assisted in park events, coordinated projects, managed access to meeting rooms, and ordered food for events.
- Sold state special and regular park passes at a pass window, handled cash, allotted pass supplies to the District.
- Navigated complex Governmental processes, followed laws & guidelines, researched and implemented state government requirements in role.
- Directly supported a staff of 300 with auditing purchase needs, providing guidance on programs, communicating management requests, allotment of supplies, direct support at park events and more.
Educational History
Sacramento City College, AA in Theatre Arts, 2001 – 2005
Sacramento City College, AA in English Literature, 2020-Present
Alaina Boys 